2016 - Present
Product Owner & UX/UI designer
PayPal
- Simplified the user experience and resolved usability issues by redesigning and delivering a continuous feedback gathering application for an Outlook add-in platform and its corresponding web application version
- Designed the intro tutorial, user profile page and web form of the employee experience portal. Created prototypes of an employee experience portal and intranet to support ideation and brainstorming of new features
- Completed the redesign and delivery of a distribution list management dashboard, with its new feature enhancements to improve the user experience and update the interface with internal brand design patterns
- Designed and delivered a new hire onboarding dashboard with the engineering team to reduce new hire support requests (3.3 tickets average for 62% of employee new hires) and provide transparency for the hiring manager
- Improved visibility to employee appreciation and recognition by partnering with cross functional teams to deliver Bravo PowerBi dashboards
- Enhanced vendor risk management by collaborating with cross functional teams to deliver vendor risk assessment dashboards thru PowerBI
- Designed and delivered a new self-service inventory auditing tool in partnership with engineers and asset management team
- Delivered data analysis and data mapping for internal products and resource locations to realign internal employee data and improve data accuracy
- Defined user requirements and managed user story backlogs for multiple products including new hire onboarding dashboard, travel request application, and employee hierarchy application
- Created customer journey maps, data mapping, user personas for multiple projects including travel request application and employee hierarchy tool
- Established and improved existing processes between internal teams of product owners, technical writers, and offshore development to improve productivity and drive collaboration
2015 - 2016
Jr. Product Owner
Prospance Inc. - PayPal
- Conducted 70+ user interviews, analyzed usage reports, and created knowledge/communication articles to support a cloud storage migration project and identify a standard set of collaboration tools
- Delivered new feature enhancements, UI revamp, and improved data integrity to an office resource scheduling tool
- Delivered an employee headcount tracking tool with the engineering team that provided expense transparency and data accessibility
- Delivered an employee hierarchy application with the engineering team that enabled leaders to analyze their spans and layers for organizational efficiency and effectiveness
- Delivered a travel request and expense dashboard with the engineering team that enabled budget management and visibility into travel spend
- Managed a communication/change management repository app to support the PayPal-eBay company separation
- Administered a SaaS project management platform by conducting product demos, gathering user needs, and provisioning/cross-charging licenses
2014 - 2015
Salesforce Administrator
Prospance Inc. - eBay
- Resolved 20+ case tickets daily from the global support queue by implementing various change requests on eBay’s Salesforce platform, for a total of 1400+ case tickets
- Partnered with Salesforce team and delivered 10+ Salesforce platform enhancement projects by creating objects, fields, record types, workflow and validation rules, etc.
2013 - 2014
Project Management Support
Yearup Intern - eBay
- Completed 80+ case review internal audit of third party applications integrated with eBay’s Salesforce platform by collaborating with InfoSec, Legal, Privacy, and Application Owners